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Partial Refunds

Feature Request

It would be really helpful if we can support partial refunds, where a configurable quantity or selection of items can be refunded.

This needs to also handle the tax implications for partially refunding purchases.

Posted by Tobias Lønnerød Madsen ·
Status: Completed3 comments

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Comments3

  • Tobias Lønnerød Madsen changed status to Completed
    Team•

    Jun 30

    Pinned

    This is live! You can now refund single line items, or partial quantities of a line item:

  • Steffen Brinkmann

    •

    Jun 30

    Very cool - but what about partially refunding the price of a unit?

    Use case: A user was actually eligible for a discount but only noticed that after placing the order. They now reach out through support and ask if the discount can be retroactively applied.

    Right now we have to refund the full purchase and count on the user placing another order, this time with the correct discount code. We also pay multiple processing fees twice.

    Would be great to have a solution for that.

    • Tobias Lønnerød Madsen

      Team•

      Jul 1

      Thanks for the feedback Steffen! Will see what we can do about this too.